Careers

SUMMARY OF JOB PURPOSE AND FUNCTION: The Client Service Coordinator drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and Pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly, and efficient manner, influencing clients to return and refer their friends and families.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Lead the Cycle of Service for the veterinary medical team. This includes actively recruiting new clients by promoting hospital services. It also includes routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a “come in now” environment.
• Provide professional, efficient, exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about preventive care, pet health needs, and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

HIRING QUALIFICATIONS CAPABILITIES AND EXPERIENCE

• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
• Client service skills – Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written, or diagram format. Can provide directions.
• Mathematical ability – Ability to add, subtract, multiply, and divide, and to compute rate, ratio, and percent; ability to convert units of measurement.
• Computer skills – Comfortably and confidently uses a computer and specialized medical software.

ATTITUDES

• Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes an additional responsibility when both big and small tasks need to be done.
• Integrity – firmly adheres to the values and ethics of Eastside Animal Hospital. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness – willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – able and willing to perform tasks and duties without supervision as appropriate.
• Tolerance for Stress/Resiliency – maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.
• Ability to confident around pets – dogs and cats.
• Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• High School Diploma or equivalent preferred.
• Must be at least 18 years of age.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Must be able to pass hair drug test.

SUMMARY OF JOB PURPOSE AND FUNCTION: The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

RESPONSIBILITIES:

• Prepare treatment rooms for examination of pets and necessary medical supplies (e.g. vaccinations, fecal loops, slides, etc.) for veterinarian and/or technician. Set up fecals, smears, skin scrapings as directed.
• Maintain the flow of the Hospital in accordance to position. Provide Client Education regarding preventative care, and basic status of hospitalized pets. Serve as support to the reception staff on an as needed basis.
• Hold or restrain pet during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests – e.g. canine heartworm, feline leukemia, FIV, and canine parvovirus.
• Monitor the comfort of hospitalized patients by walking, exercising, cleaning cages and pets as needed, bathe pets as directed. Ensure pets have water in kennels.
• Ensure the cleanliness of the facility per hospital protocol including but not limited to cage cleaning, trash collection and removal, vacuuming, mopping, laundry, instrument cleaning, and general housekeeping.
• Serve as support to other areas in order to ensure optimum Client/Patient care and efficient workflow. Perform other duties as assigned.

QUALIFICATIONS:

• Ability to multi-task-Manages multiple tasks at one time; quickly and accurately shifts attention among
  multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills-Reads, writes, and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used words and job specific terms.
• Organizational ability- Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Client service skills-Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual Ability-Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
• Mathematical Ability-Ability to add, subtract, multiply and divide and to compute rate, ratio and percent; ability to convert units of measurements.
• Computer Skills- Comfortably and confidently uses a computer and specialized software.

ATTITUDES:

• Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
• Integrity – firmly adheres to the values and ethics of Eastside Animal Hospital. Exhibits honesty, discretion, and sound judgment.
• Cooperation – willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Tolerance – maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
• Independence – able and willing to perform tasks and duties without supervision as appropriate

WORKING CONDITIONS:

• Ability to be confident around pets – dogs and cats.
• Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EDUCATION/EXPERIENCE:

• Must be at least 16 years of age.
• Must be able to pass a hair drug screen.

SUMMARY OF JOB PURPOSE AND FUNCTION: The Veterinary Technician supports the veterinarians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Act as the extra eyes, ears, and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian’s productivity. Lead communications with veterinarians and veterinary medical team to maintain the flow of patients.
• Provide professional, efficient, exceptional service at all times. This includes performing procedures that do not require veterinarian assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets.
• Educate clients about preventive care, pet health needs, any diagnosis or treatment, hospital services, and other issues.
• Obtain relevant information and history from clients and maintain proper and complete medical charts, standard protocols, and maintain clean, sterile, and organized treatment areas, exam rooms, and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest.
• Mentor other paraprofessionals in the hospital.
• Other job duties as assigned.

HIRING QUALIFICATIONS

LEADERSHIP

• Personal Learning
• Customer Focus
• Peer Relationships
• Action Oriented
• Listening

FUNCTIONAL

• Ensure medical quality
• Effective communication
• Drive for results
• Priority setting
• Functional skills

CAPABILITIES

• Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – Reads, writes, and speaks fluent English, using appropriate grammar, style, and exceptionally strong written and verbal communication skills.
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Problem solving skills – Demonstrates a strong ability to identify, analyze, and solve problems. Translates problems into practical solutions.
• Client service skills – Consistently ensures the team provides the client with attentive, courteous, and informative service. Gains and shows personal satisfaction from delivering great service.
• Intellectual ability – Accurately and consistently follows instructions delivered in an oral, written, or diagram format. Can provide directions.
• Mathematical ability – Ability to add, subtract, multiply, and divide, and to compute rate, ratio, and percent; ability to convert units of measurement.
• Computer skills – Comfortably and confidently uses a computer and specialized medical software.

ATTITUDES

• Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes an additional responsibility when both big and small tasks need to be done.
• Integrity – firmly adheres to the values and ethics of Eastside Animal Hospital. Exhibits honesty, discretion, and sound judgment.
• Cooperativeness – willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
• Flexibility – is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence – able and willing to perform tasks and duties without supervision as appropriate.
• Tolerance for Stress/Resiliency – maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

• Ability to confident around pets – dogs and cats.
• Client needs and work volume may require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing and speaking the English language) to perform the duties proficiently.
• The noise level in the work environment is moderately high.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

EXPERIENCE, EDUCATION AND/OR TRAINING

• Associate or Bachelor degree from an AVMA accredited veterinary technology program, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred.
• Must be able to perform all required skills of AVMA accredited veterinary technology programs at a level in which to aid in the efficiency of the practice.
• Must be at least 18 years of age.
• Must be able to pass hair drug test.